If you refuse an order, it will fall under our standard return policy, where round trip shipping costs will be deducted from your refund. Eligibility for refunds, repair, or exchange depends on the product, and the presence of a manufacturing defect or a premature failure. Vapor Vapes will not exchange a product damaged by misuse, negligence, or modified or repaired by someone other than Vapor Vapes. If you feel you have a defective product, contact us by email at [email protected], or go through our return merchandise protocol through the website. All returned merchandise must be in new, unused condition in the original packaging to qualify for a refund. We will not accept refunds on used products. Vapor Vapes retains the right to inspect each return.
Concentrated Liquids Policy: All sales of E-Liquids are final. We are unable to offer returns, refunds, and exchanges on E-Liquid or E-Juice, and for used products due to personal preferences and tastes. This policy also applies to flavorless Nicotine Liquid.
Cartridge and Cartomizer Refund/Return Policy: Cartomizers and Cartridges have no warranty. All purchases are final on these products.
Fulfillment Errors: If you have received an incorrect order or have missing items, requests for corrections will be accepted within 30 days from the date you received your item(s). Please check your order immediately upon delivery. Submit your request through our return merchandise protocol or email us at [email protected] Assistance will be provided on a priority basis.