Help Center

Can I reorder or view my past order?

You can view or reorder a past order from your account page.

Edit Account Information

By selecting “My Account” at the top navigation bar on every page, you will be brought to your personal account page. From that point you can select on “My Details” to view and edit your name, email, billing and shipping address, as well as your age verification method.

How do I create an account?

You can create an account by selecting “Login” at the top of every page. On the right side of the page you’ll notice a grey box titled “New Account,” from that point please insert the desired information and select “Create Account” once completed. You will then need to verify your age by inserting your date of birth and uploading a file of  your ID Card.

 

What if I forgot my password?

If you have forgotten your password you can create a new one by selecting “Forgot” on the Login page. You will then be asked to enter your email address and will soon after receive a link to create a new password.

Methods of Payment

Payment Types

Vapor Vapes accepts Visa, Discover, American Express, MasterCard, JCB, money orders, personal checks, and Bitcoin. We are the first e-cig company to offer Bitcoin!

Ordering

At Vapor Vapes, Inc. (Vapor Vapes) we take great care of our customers and offer three easy options for placing an order.

Cancel My Order

If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order.

Coupon

If you have a coupon code, you can redeem it on the last page of the checkout process. Below “Shipping Method” you will find a coupon box. Just simply enter the coupon number and hit “Apply.” Once the page refreshes, you will see the coupon discount take affect.

Edit My Order

If you wish to modify your order after it has been placed, simply leave a note on your order informing us what you would like to change. Additionally, you may also  contact us at [email protected] as soon as possible explaining what it is you would like to change. If your order has already been processed, however, you will not be able to modify your order.

Money Back Guarantee

We provide a 30-day money back guarantee on all of our products except for E-juice/liquid and cartridges/cartomizers. As E-juice and E-Liquid are not covered under our 30-day warranty, we suggest you buy small sizes first. Opened merchandise, products, and accessories can be returned within 30 days of delivery, but will be subject to a 10% restocking fee. You will be responsible for both the original shipping charges and return shipping charges. Opened returns must be in a sealable condition with original materials and packaging.

 

Order by check or money order

Mail your payment by check or money with your name, address, phone number, and order description to:

Vapor Vapes, Inc.
Order
1801 Catalina Ave, Suite D
Sand City, CA 93955

Ordering by check or money order might take longer than the normal delivery time as we have to wait for your check to clear from our bank first.

Order by Phone

You can call our toll free number 1 (800) 590-8680 from 9:00am to 3:30pm PST Monday through Friday, and on Saturday from 9:00am to 12:00pm PST.

 

Order Online

Order anytime, anywhere at Vapor Vapes

Ordering

From our homepage you can browse through our product categories and  search for products by name and keywords. Either method will provide you with a list of related products and their prices. To view a more detailed description of each product, including ingredients, simply click on the magnifying glass icon on the product image or product name. Once you have decided which product you would like to purchase, click the “Add To Cart” button. This will put that product in your Shopping Cart where you can select the quantity to purchase. If you change the quantity you wish to order, please remember to click the “Update” button. You can also remove a product by selecting “Remove Item.”

Place an Order

From our homepage you can browse through our product categories and also search for a product by name and keyword. Either method will retrieve a list of related products and their prices. To view a more detailed description of each product, including ingredients, simply click on the magnifying glass icon on the product image or product name. Once you have decided which product you would like to purchase, click the “Add To Cart” button. This will put that product in your Shopping Cart where you can select the quantity to purchase. If you change the quantity you wish to order, please remember to click the “Update” button. You can also remove a product by selecting “Remove Item.”

Track My Order

To track your order click here.
Tracking is available usually eight to twelve hours after you have placed your order, and comes standard with domestic web orders. Tracking International orders depends on the shipping option you choose. If you have a Vapor Vapes account you can check your order status and details anytime by simply clicking on the “My Account” link in the navigation bar at the top of every page.

Security

Security

We take great pride in keeping your personal information safe and secure. To ensure this we use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

  1. We encrypt all stored user account passwords.
  2. Use 256-bit SSL encryption on appropriate pages/forms.
  3. Stay up to date with the latest security updates on all website and server software.
  4. Make use of both hardware and software firewalls.
  5. Run frequent periodic security scans (WordFence).
  6. Use Cloudflare to ensure high-level traffic and prevent against hacks.

Shipping & Returns

International Shipping

USPS or DHL ships our international orders. Please be advised that customers are responsible for any local customs or duties incurred. Vapor Vapes is not responsible for delivery delays due to customs clearance at the country of destination. Vapor Vapes will not be held liable if your local customs refuse your package. International orders are shipped at the sole risk of the customer. Please address all delivery issues with your local post office or chosen delivery service. Lost or damaged packages will only be guaranteed for orders shipped via DHL.

Shipping Policy

Vapor Vapes orders are available to U.S. customers by U.S. Postal Service (USPS) or UPS. New orders are typically packed within 24 hours of ordering and are delivered within the time frame specified during checkout, based upon the shipping option selected. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package. We ship from Monday to Friday within 24 hours of receiving an order. If you place an order on Friday after 12:00 PM or during the weekend it will be shipped on Monday. We can not ship on Federal holidays.

Shipping costs are automatically calculated when you place your order depending on weight, destination, and shipping method. Once Vapor Vapes ships the order out, the postal authority becomes responsible for making sure the package gets to you in good condition.

Standard Return Policy

If you refuse an order, it will fall under our standard return policy, where round trip shipping costs will be deducted from your refund. Eligibility for refunds, repair, or exchange depends on the product, and the presence of a manufacturing defect or a premature failure. Vapor Vapes will not exchange a product damaged by misuse, negligence, or modified or repaired by someone other than Vapor Vapes. If you feel you have a defective product, contact us by email at [email protected], or go through our return merchandise protocol through the website. All returned merchandise must be in new, unused condition in the original packaging to qualify for a refund. We will not accept refunds on used products. Vapor Vapes retains the right to inspect each return.

Concentrated Liquids Policy: All sales of E-Liquids are final. We are unable to offer returns, refunds, and exchanges on E-Liquid or E-Juice, and for used products due to personal preferences and tastes. This policy also applies to flavorless Nicotine Liquid.

Cartridge and Cartomizer Refund/Return Policy: Cartomizers and Cartridges have no warranty. All purchases are final on these products.

Fulfillment Errors: If you have received an incorrect order or have missing items, requests for corrections will be accepted within 30 days from the date you received your item(s). Please check your order immediately upon delivery. Submit your request through our return merchandise protocol or email us at [email protected] Assistance will be provided on a priority basis.

Shopping

Details on Shopping with us at Vapor Vapes

Searching for Products

You can search for products by locating the search bar at the top of every page and inserting a name or key words of a desired product.

Shop by category

You can shop by categories two different ways:

  1. To the right of the search bar you have a drop down box which gives you the option to specify what category you are searching for.
  2. On the left side of the home page you’ll notice a yellow box titled “Categories,” inside that box there are 13 specific categories for to pick from.