We provide 30 days money back guarantee on all hardware products. However, E-Juice/E-Liquid are not covered under our 30 day warranty.
E-liquid/DIY concentrates/PG/VG Base:
Vapor Vapes will not accept returns on any E-Liquids. If you have any issues or concerns about your e-juice, please contact us and we will work on coming to a fair resolution
Opened products and accessories can be returned within 30 days of delivery, but will be subject to a 10% restocking fee. You will be responsible for both the original shipping charges as well as return shipping charges. Opened returns must be in original materials and packaging.
Damage to personal effects:
Check products for potential leaks, cracks or any damage. Ensure the bottle cap is tightened to prevent leaks/spills. Vapor Vapes will not be held liable for damage to personal effects as a result of leaks, or mishandling of products.
An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
Vapor Vapes, Inc is available to US customers by US Postal Service (USPS). New orders are typically packed within 2 business days of ordering and are delivered within the time frame specified during checkout based upon the shipping option selected. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
Our international orders are shipped by USPS or DHL. Please be advised that customers are responsible for any local customs or duties incurred. Vapor Vapes Inc, is not responsible for delivery delays due to Customs clearance at country of destination.
Shipping costs are automatically calculated when you place your order depending on weight, destination and shipping method.
Once Vapor Vapes Inc, ships the order out, the postal authority becomes responsible for making sure the package gets to you in good condition.
Vapor Vapes Inc, will not be held liable if your local Customs refuses your package. International orders are shipped at the sole risk of the customer. Please address all delivery issues with your local post office. Lost or damaged packages will only be guaranteed for orders shipped via DHL.
First Class Shipping:
Vapor Vapes Inc, cannot provide warranty against lost or stolen packages should the customer select First Class shipping. First Class shipping comes with tracking but no insurance.
Once you complete your order a confirmation will be sent to your email address. After your order has been packed you will receive an update email which will include your tracking number. You can check and track your order in your Vapor Vapes My Account page. From there, you will be able to view information about your order.